Your privacy is important to us. This policy explains what data we collect, how we use it, and your rights regarding your information.
1. Information We Collect
We collect the following types of information when you use our website:
Information you provide directly:
- Account information: Name, mobile number, email address
- Delivery information: Delivery address, pincode
- Transaction information: Order history, payment method (we do not store card numbers)
- Communications: Messages sent via contact form or WhatsApp
Information collected automatically:
- Device type, browser, IP address
- Pages visited, time spent, links clicked
- Search queries on our website
2. How We Use Your Data
We use your information to:
- Process and deliver your orders
- Send order confirmations and delivery updates via SMS/email/WhatsApp
- Respond to your customer service requests
- Send promotional offers (only if you've opted in)
- Improve our website, products, and services
- Comply with legal obligations
- Prevent fraud and maintain security
3. Data Sharing
We do not sell your personal data. We may share it with:
- Delivery partners: To fulfil your orders
- Payment processors: Razorpay for secure payment processing
- SMS/communication providers: For OTP and notifications
- Legal authorities: When required by law
All third-party processors are bound by strict data protection agreements.
4. Cookies
We use cookies and similar technologies to:
- Keep you logged in (session cookies)
- Remember your cart and preferences
- Analyse website traffic (analytics cookies)
You can disable cookies in your browser settings, though this may affect website functionality.
5. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Secure password hashing
- JWT-based authentication with expiry
- Regular security audits
No system is completely secure. We will notify you promptly if a breach occurs that affects your data.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information via your account
- Deletion: Request deletion of your account and data
- Opt-out: Unsubscribe from marketing communications at any time
- Portability: Request your data in a machine-readable format
To exercise any of these rights, contact us at mglshuddha@gmail.com.
7. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.
8. Policy Changes
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the revised policy.